Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. We currently provide FREE SHIPPING for all our orders. For faster shipping options and more details on how shipping costs are calculated, please contact us directly.

I only received one item, where is the rest of my order?

There is nothing to worry about, the rest of your order is on its way! Almost all of our items are shipped individually making sure you receive every item as fast as possible. For this reason multiple package items may not necessarily arrive on the same day.

What is your return policy?

If you receive an item that is different from what we have advertised in our store please contact us and we will process a return for you. Unfortunately we do not provide a return shipping label if you decide that you do not want the order after you have received it but please feel free to contact us and we will do our best to sort things our for you!

I entered the wrong address, how can I get this fixed?

Send us an email to support@puremistdiffusers.com as soon as possible so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.